Contact information
We’re Here To Help
At HeliHang, customer satisfaction is our top priority. Whether you have a question about your order, shipping, product usage, or anything else, our support team is ready to assist.
Customer Support
Email: support@freshenwax.com
We aim to respond to all enquiries within 24 hours, Monday to Friday.
Order Support
If you have a question regarding an existing order, please include your order number in your email so we can assist you as quickly as possible.
Email: freshenwax@gmail.com
Business Hours
Monday – Friday: 9:00 AM – 6:00 PM (GMT)
Saturday – Sunday: Closed
Frequently Asked Questions
Where is my order?
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information.
How long does shipping take?
Most orders arrive within 5-12 business days depending on your location.
Can I return my order?
To initiate a return, customers must contact our support team within 30 days of delivery with their order number, the reason for the return, and clear photos or videos if the item is damaged, defective, or incorrect. All return requests are reviewed to determine eligibility under our Returns Policy. Returns sent without prior authorization will not be accepted.
Get In Touch
Still need help?
Our team is always happy to assist.
📧 freshenwax@gmail.com
We look forward to helping you.